- Customers purchasing tickets online will be required to present a valid ID along with the credit card used at the time of purchase to gain entry into the park. Ticket holders may be denied admission without proper identification. No rain checks or refunds will be given.
- In order to avoid any issues when your visit the park, please be sure that the "Contact Name" and “Credit Card Billing Name” Billing Name" match on your ticket order.
- The privacy and security of your personal information are very important to us. All transactions are encrypted via Secured Socket Layer (SSL). Additionally, your credit card number is never stored on any of our servers. Certification of secure payment can be found where the customer payment information is entered during the checkout process. Santa’s Enchanted Forest Ticket Holders agree to abide by all terms and conditions of individual tickets as well as all park policies noted herein.
For additional questions concerning a ticket purchases, please visit the "HELP” section on this page or refer to our FAQs page.