FREQUENTLY ASKED QUESTIONS
Read our park FAQs here and get answers to popular customer questions. We'll get you all the info you need.
Santa’s Enchanted Forest is open daily from November 4, 2021 – January 2, 2022.
Santa's Enchanted Forest is excited to announce its new location at Hialeah Park for the 2021 season. Located in the heart of Miami, Hialeah Park is a 234 acre entertainment complex and home to iconic landmark, Hialeah Park Casino. Santa's main entrance is at the eastern side of the property. For directions, click here.
Credit card payments are accepted at the ticket box office and at a number of vendors throughout the park. Please note that some vendors may only accept cash payments.
MasterCard and Visa are accepted. We do not accept American Express or other credit cards.
NOTE: When purchasing tickets online, you will be required to present the credit card used for your purchase along with a valid government issued ID to gain admission. The name on ID presented and purchaser's credit card must match.
Rides may close under certain weather conditions, particularly rain, high winds and/or lightning. It is not possible to provide a specific answer regarding which rides close or remain open because varying degrees of inclement weather cause different effects on different rides. The rides affected the most by inclement weather are the roller coasters and high elevation rides. Santa’s Enchanted Forest makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease. Unfortunately, we do not offer rain checks or refunds.
Make sure when visiting to secure all loose articles such as glasses, cellular phones, pagers, loose change, cameras, keys, clothing, sunglasses, hats, wallets, etc., before you board a ride. If you’ve lost something, please check with Guest Services, located near the entrance of the park before you leave. You may also report your loss on our website by completing an additional inquiries form or send us an email at email@example.com
Please note that if you’ve lost an item on one of our rides, we may not be able to retrieve it immediately. All items found in our ride areas are returned to our Lost & Found office at the end of the day. Items may be discarded after two (2) weeks. *Santa’s Enchanted Forest is not responsible for any lost, stolen or broken items.
Santa’s Enchanted Forest is a smoke-free environment. Smoking and e-cigarettes may not be used on park grounds. Guests found smoking on park premises may be ejected from the park without refund.
Admission includes all carnival rides, shows, lights and parking. Some special attractions may have an additional charge.
Yes, Santa's offers special group rates for 40+ people. Click here for more information.
Yes. Santa’s is a pay one-price facility. Because the breadth of entertainment offered for all ages, all guests entering the park must purchase an admission ticket.
Yes, on busy nights at the park, you may purchase an Express Pass Add on ticket that allows you to skip the regular ride lines and wait on an exclusive Express Pass Holder line.
Please keep in mind:
- Santa's Express Pass is an Add-on option and does not include admission.
- Santa's Express Passes are available in limited quantities. Tickets are available on a first-come, first-served basis and may be purchased online or inside the Park at Santa's Express Kiosks located in the Midway. Prices may vary at the park and online depending on the evening and date of purchase.
- Express Passes are valid ONLY on "Express Pass Service Days". Review Santa's event calendar or purchase page to find all dates that Santa's Express Pass Service is offered.
- Express Passes are valid for ONLY one park visit. Additional visits require another Express Pass purchase.
- Santa's Express Pass covers one person only and is non-transferable. Everyone in your party using the Santa's Express Pass entrance must have a Santa's Express Pass.
- Express Pass Service service may be cancelled or denied at anytime, without notice due to inclement weather and in discretion of management.
- If you already have a Season Pass or Single Day Ticket, you may purchase just an Express Pass Add-on Online or inside the Park at Santa's Express Kiosks located in the Midway. It is not necessary to wait on line at the ticket booths at the Park front entrance.
- Santa's Express Passes are non-refundable.
Santa's Express Pass is an optional ticket that provides the pass holder with VIP fast lane access to all the carnival rides. It does not provide Admission into the park and you will be required to purchase a Single Day Pass or Season Pass for park entry.
Visit our ticketing page for options and prices. Please note that an Express Pass can only be used for one Single Visit and is only good on Express Pass evenings as noted on our Express Pass Service Calendar.
Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Santa’s Enchanted Forest does not offer cancellations, refunds, rain checks or exchanges.
Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
Coupons are only valid when purchasing full-price Regular Single Day admission tickets at the park ticket booth.
Santa’s Enchanted Forest only allows online ticket purchases with credit card billing addresses in the South Florida area (West Palm Beach to the Florida Keys). Customers that reside outside the South Florida area may purchase tickets with credit cards using out of state addresses at the ticket box office located at our event site. Our policy is to limit credit card use online due to security issues, particularly during the holidays.
For security reasons, including deterring online fraud, online orders are limited to 10 tickets per credit card. Customers seeking to purchase more than 10 tickets may purchase with one credit card in person at the event site. Visit the season pass shed to assist with your request.
Santa’s provides many discount offers throughout the season. Sign up for Santa’s newsletter or become a fan of Santa’s social media pages to receive exclusive offers and discounts. Santa’s also runs special offers with its various sponsors. You can find a full list of participating sponsors on our website.
Military discounts are available for active service members and their immediate family. Click here for more info.
Yes you can. The email receipt you received after purchase from SEF Ticketing contains a link to your tickets. If you can access the email on your phone, you can click the link to access your tickets. Tickets can then be scanned for entry right from your phone.
*Note: This does not apply to Season Passes once a picture ID has been issued.
**Keep in mind: If a copy of your ticket is made then the first scanned ticket will allow entry and any subsequent tickets will be denied access.
Due to online credit card security issues, we have to adhere to a strict protocol for gift tickets.
If you are not coming with the gift ticket recipient, you may use a pre-paid Visa or MasterCard gift card to make your online ticket purchase.
When using a pre-paid gift card, please follow these directions:
Enter the "Gift Recipient's Name" plus the word "GIFT TICKET" for each ticket holder. Enter your info in the customer name and email fields. Then enter the word "Pre-paid (Visa or Mastercard) Gift Card in the Billing information field.
For further support, please send us an inquiry by completing your request to make a gift card purchase here.
Promo codes MUST BE ENTERED and APPLIED BEFORE selecting any tickets. Once you enter the promo code, you will then see the associated promotional offer or ticket.
When you purchase a season pass ticket online or at the box office, you will be directed to take that ticket to our Season Pass Shed where you will take a photo and be issued a Season Pass Card to use for the remainder for the season. We recommend that you take a picture of your season pass card with it’s associated pass number in case you lose the card or forget to bring it with you.
If you have a photo of your card, you may present that at the front entrance season passholder line. If you lose your card or do not have it with you, please proceed to the Season Pass Shed where you received your card for further assistance. Season pass holders must retain their season pass card and present it for readmission on subsequent visits. This can be done with the actual card or clear photo of the season pass card and its pass number. Failure to do so will forfeit all rights of readmission. Season pass Identity verification is solely determined by management.
No, for security purposes your season pass card provides for only one entry into the park per evening. Once you are admitted and your pass card is scanned, readmission will not be allowed until the next day. If you must leave for any reason and wish to return the same night, you should see a manager at the front gate before exiting for further instructions.
You can visit the season pass ticket shed at the front of the park for help. If you have a picture of your season pass bar code and your identity can be confirmed with your season pass photo, then a new card may be reissued for an administrative fee of $2.50.
If you DO NOT have a picture of your season pass bar code then you may bring a receipt of your online ticket purchase as reference along with your photo Identification to help us locate you within our system.
If you did not purchase your season pass ticket online in advance, you will need to provide any personal information given when the season pass was issued. If your season pass can be found in the system and a positive identification with your picture and Id can be made, we should be able to help you with a new pass for an administrative fee of $2.50. If a season pass card cannot be found or a positive identification cannot be made, then season pass admission will be denied. Season pass Identity verification is solely determined by management.
Santa's Enchanted Forest is equipped with services to help our guests enjoy their visit. Strollers and wheelchair rentals are located inside the park just passed the front entrance on the left hand side. Please note, a valid form of identification must be presented to rent a manual or electric wheelchair.
2019 Stroller and Wheelchair Rental Prices
- Single Strollers: $10.00
- Double Strollers: $15.00
- Wheel Chairs: $15.00
- Wagons: $20.00
- Electric Scooters: $50.00
The handicap drop-off area is in front of the Main Gate entrance. Handicap parking is also located near the front entrance.
While we love pets, unfortunately they are not permitted inside Santa's due to saftety reasons. An exception to this policy is a service animal.
Trained service animals are welcome at our Santa’s Enchanted Forest. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals.
Service animals must remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest or Team Member will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Most of our rides are not equipped or designed for accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.
Please click here to check out job opportunities.
For more information, please send an email with a youtube or other video link to firstname.lastname@example.org
HEALTH AND SAFETY
For all information regarding Santa's COVID-19 health & safety guidelines for the 2021 season, please visit our COVID-19 Info page.
SEF's security program requires guests to pass through an electronic security screening system (metal detectors) at the park's main entrance. For guest safety and to ensure that proper items are being brought inside the park, bags, purses, coolers and packages will also be subject to inspection by event staff.
Prohibited items include:
- Weapons or objects that appear to be weapons,
- Fireworks or other explosive and flammable objects,
- Alcoholic beverages or any illegal substance,
- Drones or any remote-controlled toys,
- Bikes, skateboards, skates, hover-boards.
Other items may be refused at the discretion of event management or law enforcement.
Failure of any guest to cooperate with a safety inspection may be denied park admission.
To ensure the safety and enjoyment of all guests, Santa's Enchanted Forest prohibits the operation or use of any unmanned aerial vehicle on, from, or above Santa’s premises absent specific written consent. This includes all UAVs, also commonly known as “drones,” regardless of their size, weight or purpose. Any UAV(s) observed at or near the event will be reported to local law enforcement and the Federal Aviation Administration.
There are 2 First Aid Stations. Please check with a Santa's Enchanted Forest team member for additional information and location details.
Selfie sticks, monopods, and similar items are not allowed on any carnival rides or while participating in any park attractions.