FAQs

FAQs Page

FREQUENTLY ASKED QUESTIONS

GENERAL

What are the 2018 Event dates?

Santa’s Enchanted Forest is open daily from November 1, 2018 – January 6, 2019.

What are the operating hours?

Santa’s is open nightly from 5pm to Midnight during the event season.  Special hours may apply on weekends, holidays or due to inclement weather.  Please view our park hours and social media pages for special weather announcements and updated operating hours.

Do you accept credit cards?

Credit card payments are accepted at the ticket box office and at a number of vendors throughout the park. Please note that some vendors may only accept cash payments.

Which credit cards are accepted at the ticket box office?

MasterCard and Visa are accepted. We do not accept American Express or other credit cards.

NOTE: When purchasing tickets online, you will be required to present the credit card used for your purchase along with a valid government issued ID to gain admission.  The name on ID presented and purchaser's credit card must match.

Is there a charge for parking?

Parking is free.

Are there ATMs in the park?

ATMs are conveniently located throughout the park.

What is the inclement weather policy?

Rides may close under certain weather conditions, particularly rain, high winds and/or lightning. It is not possible to provide a specific answer regarding which rides close or remain open because varying degrees of inclement weather cause different effects on different rides. The rides affected the most by inclement weather are the roller coasters and high elevation rides. Santa’s Enchanted Forest makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease. Unfortunately, we do not offer rain checks or refunds.

Where is Lost and Found?

Make sure when visiting to secure all loose articles such as glasses, cellular phones, pagers, loose change, cameras, keys, clothing, sunglasses, hats, wallets, etc., before you board a ride. If you’ve lost something, please check with Guest Services, located near the entrance of the park before you leave.  You may also report your loss on our website by completing an additional inquiries form.

Please note that if you’ve lost an item on one of our rides, we may not be able to retrieve it immediately. All items found in our ride areas are returned to our Lost & Found office at the end of the day. Items may be discarded after two (2) weeks. *Santa’s Enchanted Forest is not responsible for any lost, stolen or broken items.

Where are First Aid Stations located?

There are 2 First Aid Stations. Please check with a Santa's Enchanted Forest team member for additional information and location details.

Can I bring my own food?

Outside food and beverages are not permitted on the event grounds.

Can I bring my selfie stick, monopod into the park?

Selfie sticks, monopods, and similar items are not allowed on any carnival rides or while participating in any park attractions.

Can I smoke?

Santa’s Enchanted Forest is a smoke-free environment. Smoking and e-cigarettes may not be used on park grounds. Guests found smoking on park premises may be ejected from the park without refund.

Do you search bags upon entry?

We do not allow firearms, weapons, glass containers and projectile items. For guest safety and to ensure proper items are being brought inside the park, our staff at the main gate may inspect bags, totes and purses.  Failure of any guest to cooperate with a safety inspection may be denied park admission.

May I re-enter the park if I have to leave?

Unfortunately guests will not be permitted re entry to the park once they exit through the front gate.

TICKETS

How much are admission tickets?

For pricing on admission tickets, please click here.

What is included with admission?

Admission includes all carnival rides, shows, lights and parking.  Some special attractions may have an additional charge.

Does Santa’s offer any group discounts?

Yes, Santa's offers special group rates for 40+ people.  Click here for more information.

If I am not going to ride, do I still have to pay to enter the park?

Yes.  Santa’s is a pay one-price facility.   Because the breadth of entertainment offered for all ages, all guests entering the park must purchase an admission ticket.

Is there a faster way to access more rides on busy evenings?

Yes, on busy nights at the park, you may purchase an Express Pass Add on ticket that allows you to skip the regular ride lines and wait on an exclusive Express Pass Holder line.

Please keep in mind:
  • Santa's Express Pass is an Add-on option and does not include admission.
  • Santa's Express Passes are available in limited quantities.  Tickets are available on a first-come, first-served basis and may be purchased online or inside the Park at Santa's Express Kiosks located in the Midway. Prices may vary at the park and online depending on the evening and date of purchase.
  • Express Passes are valid ONLY on "Express Pass Service Days". Review Santa's event calendar or purchase page to find all dates that Santa's Express Pass Service is offered.
  • Express Passes are valid for ONLY one park visit.  Additional visits require another Express Pass purchase.
  • Santa's Express Pass covers one person only and is non-transferable. Everyone in your party using the Santa's Express Pass entrance must have a Santa's Express Pass.
  • Express Pass Service service may be cancelled or denied at anytime, without notice due to inclement weather and in discretion of management.
  • If you already have a Season Pass or Single Day Ticket, you may purchase just an Express Pass Add-on Online or inside the Park at Santa's Express Kiosks located in the Midway. It is not necessary to wait on line at the ticket booths at the Park front entrance.
  • Santa's Express Passes are non-refundable.
Does Santa’s Express Pass Cover Admission?

Santa's Express Pass is an optional ticket that provides the pass holder with VIP fast lane access to all the carnival rides. It does not provide Admission into the park and you will be required to purchase a Single Day Pass or Season Pass for park entry.

Visit our ticketing page for options and prices. Please note that an Express Pass can only be used for one Single Visit and is only good on Express Pass evenings as noted on our Express Pass Service Calendar.

What is the refund policy for online ticket purchases?

Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Santa’s Enchanted Forest does not offer cancellations, refunds, rain checks or exchanges.

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.

Can I use coupons for my online order?

Coupons are only valid when purchasing full-price Regular Single Day admission tickets at the park ticket booth.

How can I purchase tickets online?

Tickets can be purchased online here.

Are there restrictions to making online ticket purchases?

Santa’s Enchanted Forest only allows online ticket purchases with credit card billing addresses in the South Florida area (West Palm Beach to the Florida Keys).  Customers that reside outside the South Florida area may purchase tickets with credit cards using out of state addresses at the ticket box office located at our event site. Our policy is to limit credit card use online due to security issues, particularly during the holidays.

Is there a limit to how many tickets can I purchase online?

For security reasons, including deterring online fraud, online orders are limited to 10 tickets per credit card. Customers seeking to purchase more than 10 tickets may purchase with one credit card in person at the event site. Visit the season pass shed to assist with your request.

Are there discounts?

Santa’s provides many discount offers throughout the season. Sign up for Santa’s newsletter or become a fan of Santa’s social media pages to receive exclusive offers and discounts. Santa’s also runs special offers with its various sponsors. You can find a full list of participating sponsors on our website.

Are there discounts for active Military and family?

Military discounts are available for active service members and their immediate family. Click here for more info.

I forgot my tickets at home, is there a way to retrieve and validate them at the park from my phone?

Yes you can. The email receipt you received after purchase from SEF Ticketing contains a link to your tickets. If you can access the email on your phone, you can click the link to access your tickets. Tickets can then be scanned for entry right from your phone.

*Note: This does not apply to Season Passes once a picture ID has been issued.

**Keep in mind: If a copy of your ticket is made then the first scanned ticket will allow entry and any subsequent tickets will be denied access.

How do I purchase a ticket as a gift?

If you will not be attending the park with the receipient of the gift ticket, we recommend purchasing our tickets at any South Florida Walgreens.  Both Single Day Tickets and Season Passes are sold at Walgreens throughout the event season and gift recipents will not need to show the credit card that was used to make the purchase in order to gain admission.

ACCESSIBILITY

Do you offer wheelchair, wagon and stroller rentals?

Santa's Enchanted Forest is equipped with services to help our guests enjoy their visit. Strollers and wheelchair rentals are located inside the park just passed the front entrance on the left hand side. Please note, a valid form of identification must be presented to rent a manual or electric wheelchair.  

Stroller and Wheelchair Rental Prices

  • Single Strollers: $10.00
  • Double Strollers: $15.00
  • Wheel Chairs: $15.00
  • Wagons: $20.00
  • Electric Scooters: $45.00
Is there a handicap drop off area?

The handicap drop-off area is in front of the Main Gate entrance.  Handicap parking is also located near the front entrance.

May I bring my pet to the park?

While we love pets, unfortunately they are not permitted inside Santa's due to saftety reasons.  An exception to this policy is a service animal, which must wear its serivce animal identification, including a vest or other form of ID.

GET INVOLVED

How do I find out about employment opportunities?

Please click here to check out job opportunities.

How do I become a performer at Santa’s?

For more information, please call (305) 891-4390 or send an email with a youtube or other video link to info@santasenchantedforest.com

How do I obtain Sponsor information?

For more information, please visit our fill out the Sponsor Information Request Form or contact the Sales & Business Development Department office between 9 a.m. and 12 p.m. EST Monday through Friday at (305) 891-4390.

How do I become a Vendor at Santa’s?

For more information on outdoor concessions space, please complete a vendor contact form or call (305) 891-4390 between the hours of 9 a.m. and 12 p.m. EST Monday through Friday.